Refund policy
Last Updated: October 29, 2026
At Larine®, we stand behind the quality of our products and want every customer to feel confident in their purchase. This Refund Policy outlines the terms and conditions governing all refund requests. By placing an order, you agree to this policy.
1. Order changes and cancellations
We start packing orders right away so they reach you fast. Because of that, orders can't be canceled once they're placed.
Need to change your shipping address or swap a flavor? Email info@buylarine.com and we'll do our best to update it before it ships. Once an order has shipped, we can't change it.
Not sure about your first order? You're still covered. Your first purchase of each product comes with our 30-Day Money-Back Guarantee once it's delivered, so you can try it risk-free.
2. Our 30-Day Money-Back Guarantee
If you're not happy with your first purchase of a product, we'll refund it. To qualify:
- It's your household's first purchase of that product
- You contact us within 30 days of confirmed delivery
- You include your order number
The product can be opened and used. Shipping and handling fees aren't refundable. Each household can use the guarantee once per product.
We’d love for you to try another product if the one you purchased does not work. We'll give you store credit worth 105% of your refund amount to use on any Larine product if you choose this path.
3. Subscriptions
You can pause, skip, change, or cancel your subscription anytime before your next renewal date in your account at buylarine.com/a/loop_subscriptions/customer, or by emailing info@buylarine.com.
Canceling stops future renewals. Renewal orders that have already been charged aren't refundable, unless the order is your household's first purchase of that product and is covered by the 30-Day Money-Back Guarantee.
4. Damaged, defective, or wrong items
If your order arrives damaged, defective, or wrong, email us within 15 days of delivery with your order number and a photo. Once we confirm the issue, we'll send a replacement at no cost to you.
5. What isn't eligible for a refund
- Repeat purchases of a product after the first one
- Subscription renewals, except as covered in Section 3
- Products damaged by misuse or not following the directions
- Orders placed through discount abuse or fraud
6. How to request a refund or replacement
Email info@buylarine.com with your order number and what happened. Our team will reply with next steps.
Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take a few extra days to post it.
7. Please contact us before filing a chargeback
We can almost always fix the problem faster than your bank can. Filing a chargeback without contacting us first may mean losing eligibility for future refunds, and we may decline future orders tied to refund or chargeback abuse.
8. Questions
Email info@buylarine.com. All refund decisions follow this policy and applicable law. This policy is part of Larine's Terms of Service.